Pepper Palace Restaurant

I wonder how they got this many positive reviews. I had terrible experience. The food was ok ok, nothing great but the service is extremely pathetic. The waiters think that we are here for free food and the just dont care about us. They are busy walking here and there and mocking the customers. The north indian girl is the only one who is doing a decent job. Here the cleaning staffs will serve you water and rice and immediately they will go clean the table. Only in this hotel i have seen that we need to call the staffs to clean the table. I had waited almost 34 minutes there.They wont serve you water until you ask for it. They will get you plates only after serving the food. There were people raising their concerns to the staffs and they just act like we dont care. Its a request to the management, please give proper training to your staffs because we customers need good service for what we are paying. Wont recommend this place to anyone.

If you're passing through Thalassery or planning a stop in this historic town, Pepper Palace is a must-visit! This restaurant stands out as one of the best in Thalassery, offering a perfect blend of traditional flavors and modern comfort. Easy Parking & Perfect Stopover for Travelers The location is very convenient, especially for those traveling by road. There's ample parking space, making it stress-free to stop, dine, and relax. Whether you're on a road trip or a quick city break, this place is designed for easy access and quick yet memorable culinary breaks. Diverse Menu with "Ratatouille" Moments Their menu is a true celebration of flavor -- from local Malabar delicacies to international favorites. Every dish is thoughtfully prepared, and for food lovers, some dishes are straight out of a "Ratatouille moment" -- beautifully plated, nostalgic, and bursting with flavor. There's something here for everyone, and multiple choices ensure you're never short of options. Hygiene & Reliability at its Best What truly sets Pepper Palace apart is their unwavering commitment to hygiene and cleanliness. The kitchen and dining areas are spotless, and the ambiance feels both safe and welcoming. It's the kind of place you can rely on for a consistently great experience, every single time. Professionally Trained Staff & Great Service The staff here are warm, attentive, and professionally trained, They know their menu well and are happy to guide you if you're unsure what to pick. The overall dining area is spacious and comfortable, perfect for families, couples, or even solo travelers looking for a peaceful meal. Highlights: * Safe & easy parking * Great for quick stops and leisurely dining * Spotlessly clean and hygienic * Wide variety of food options * Friendly and efficient service * Comfortable ambiance Whether you're a foodie exploring Malabar's rich culinary heritage or just looking for a trustworthy place to eat on the go, Pepper Palace ticks all the boxes. Highly recommended!

One of the best restaurants in Thalassery! The food was absolutely delicious, and the overall dining experience was excellent. The highlight for me was their Chinese special Shengai Chicken, which was incredibly flavorful and easily one of the best dishes I've had in a long time. The staff were friendly and attentive, making the service just as impressive as the food. The atmosphere of the restaurant was warm and welcoming, adding to the overall charm. Definitely a must-visit spot for anyone looking to enjoy great food and a wonderful experience in Thalassery!

Food was delicious and service was very good! Friendly staffs... Price is moderate!

Visited this restaurant on 22 Apr 2025, along with my family. The Alfam served was using the stale chicken meat. When we started eating the dish, a very bad and intense rotten smell started coimg out of the food. We stopped eating all the food that was on the table. Checked with restaurant manager, and he denied the stale meat being served, but accepted that the food is smelling very badly. In the next 15 minutes, another table also detected the same kind of smell from another chicken based dish. I have informed the restaurant manager on the quality of the food. There are several other tables occupied, but no one cares to check. The manager involved his chef to check the quality. They suspect stale meat supplied by the regular vendor. When i came out in the lobby for billing, the chef and other friends were smiling and enjoying the time. Clearly, it indicates that this is a regular affair, and they just got caught and may not be the first time. I would recommend people to check the food before you eat, or bring your "own chicken" as the restaurant is not showing any accoutability of their wrongdoing. 'People' be safe than sorry. A restaurant is responsible for serving good food to customers, and their shortcoming is not customers problem.