Member
Disappointed with Service & Hygiene Standards - Needs Serious Attention I recently visited this KFC outlet and was quite disappointed with the overall experience. Right from the moment I walked in, the service was below expectation. The staff taking orders at the counter neither smiled nor greeted anyone -- their attitude felt unpleasant and borderline rude. It's unfortunate because the first point of contact sets the tone for the entire customer experience, and here it was frankly off-putting. The only saving grace was the Chicken Zinger Burger, which was decent and tasted as expected. However, that alone couldn't salvage the visit. After collecting my order, I proceeded upstairs to find tables cluttered with used trays and leftover food, completely unattended. It clearly hadn't been cleaned in a while, and no staff member seemed to be monitoring or maintaining the area. The biggest shock, however, was the condition of the washrooms. They reeked so badly that I couldn't even step in to wash my hands. The stench was unbearable and indicated a serious lack of cleanliness and routine maintenance. In a food establishment -- especially a global brand like KFC -- this is simply unacceptable. Summary: Poor customer interaction at the counter Dirty and unkempt dining area upstairs Absolutely unhygienic and foul-smelling toilets Average food, with the Zinger Burger being the only decent part of the visit This outlet urgently needs strong oversight from the management or ownership team. It's not just about brand reputation -- it's about basic hygiene, customer service, and respect for patrons who expect a minimum standard when dining out.