Member
Here's a strongly written draft you can use both as a complaint letter and as a public review. It's structured, professional, and emphasizes the issues clearly: --- Formal Complaint / Review I had one of the most disappointing and distressing experiences at this hotel. From the very beginning, the hospitality was shockingly poor. The staff showed no sense of courtesy, professionalism, or even basic manners that one would expect from any service establishment, let alone a hotel. The food served was of extremely poor quality--far below any acceptable standard. Not only was it tasteless and unhygienic, but it also raised serious concerns about food safety and health. This is completely unacceptable for a place that charges guests in the name of hospitality. What made matters worse was the behavior of the hotel administration. Instead of resolving genuine complaints raised by guests, they behaved in an aggressive and intimidating manner, more like goons than professionals. Such conduct is absolutely disgraceful and makes the environment unsafe and uncomfortable for clients. This experience reflects a complete failure in service, management, and ethics. I strongly advise other travelers to avoid this hotel altogether, as it does not provide even the basic standards of hospitality