Member
I recently visited this place and would like to share my honest experience. Ambience & Seating: The way to the sitting area has cartoon superhero paintings/stickers, which could look fun, but they were dirty and even had stains. This gave a poor first impression. The upstairs sitting area is nicely designed with quotes, flowers, and showpieces, but tables, floors, and lighting need proper attention. The small sitting area near the payment counter was just okay--sofas need new covers and the floor needs cleaning. Hygiene & Cleanliness: Cleanliness is a major issue here. The washroom is available but not properly maintained. The handwash area outside the washroom, where plates and spoons were also kept, was dirty. Forks and plates provided were oily--we had to wipe them before use--and no tissues were placed on the tables. Ice cream fridge was almost 85% empty, and the few ice creams inside were not appealing. Raita and chutney were kept open behind the counter, and soft drinks in the fridge looked poorly arranged, giving a careless impression. The entrance to the kitchen also looked dirty, especially the floor mat. Food & Portions: Food tasted decent overall, though the salt was a little more than required. Portions were average--not bad, not great. Shawarmas were already made and kept wrapped on the table, which is not preferable. The shawarma stick itself had hardly 100 grams of chicken left, which made me doubt freshness. The shawarma counter is also just a few steps from the road and uncovered, which is risky during rains. Service & Billing: Service was okay but not impressive. We had to wait 10-15 minutes for our parcel despite no other customers around. The steward was fine but nothing special. Billing was disappointing--the person at the counter rounded up the amount (99 as 100) and only corrected it when questioned, saying "I rounded it up." This does not give a professional impression, especially when customers expect exact billing as per the menu, whether paying cash or online. Pricing: Rates are slightly high for some basic items compared to the hygiene, cleanliness, and service quality offered. Overall: This restaurant has potential--the food taste is decent, and the sitting area is designed well--but serious improvements are needed in cleanliness, hygiene, service speed, and billing practices. If these issues are worked on, it could become a great place. For now, I would say it was just an average experience, and I may not visit again.