Dining Room Multi Cuisine Restaurant

Our recent visit to Dining Room, Cherthala by third week of May 2025 was a blend of pleasant surprises and notable service disappointments. Here's a comprehensive account of our experience: Ambience & Facilities: The restaurant boasts a spacious layout, making it ideal for groups and families. We visited as a group of six, including children, and found the seating to be comfortable and accommodating. The overall ambience was clean, airy, and welcoming. There's ample parking space available, which is a big plus for diners arriving by car. Both the toilet and hand wash areas were clean and well-maintained, which reflects positively on the restaurant's hygiene practices. Food & Presentation: The food was tasty, with flavours that leaned towards authenticity, satisfying both adults and kids in our group. The portion sizes were generous, and the dishes were delivered to our table surprisingly fast, which added to the dining convenience. Table clearance was efficient, with staff promptly clearing plates and keeping the table tidy between courses. Service Experience: Unfortunately, the service experience fell short, particularly with the order taker. He exhibited a substandard attitude, lacking the basic courtesy and engagement expected from front-line staff. What stood out was his need to have every order repeated, despite clear communication from our side. This created confusion and disrupted the flow of our meal. We were even more surprised to notice that he was wearing an earbud during service--a highly unprofessional practice. Whether he was listening to music or otherwise, it clearly impacted his attentiveness and performance. This behaviour wasn't just isolated to our table. We observed similar interactions with other diners, suggesting that this is not an isolated incident, but rather a fundamental issue in staff training and supervision. Overall Impression: Dining Room, Cherthala, delivers well on food quality, portion size, hygiene, and infrastructure. However, these positives are undermined by poor frontline service, which is a critical component of the dining experience. A few improvements in staff selection, grooming, and customer engagement training could significantly elevate the restaurant's overall performance. Would we return? Possibly, for the food and comfort. But we sincerely hope the management takes note of the service shortcomings, as these currently act as the weakest link in an otherwise promising setup.

Good delicious food...good ambiance...cozy place to have food with family or friends...affordable rates...not too pricey ... Only the attitude of the person who takes the order and who serves the plates could be improved.

Very pathetic food. Chicken biriyani was immersed in rose water which completely destroyed its taste Kadai Vegetable was too sweet. Butterchicken was tasting with flavours of garam masala and no other taste. Chicken fried rice was smelling with heavy raw chicken smell. Green salad was good . When raised our concern to the service staff they replied back that food could only be prepared like this. Totally disappointed about the taste and quality of food.

The food served is of high quality and offers a delightful culinary experience, especially for non-vegetarian food lovers. The non-veg options stand out with their rich flavors and variety. Dishes like Alfaham, Porotta, and Tandoor Roti are particularly noteworthy. In vegetarian we only ordered Paneer butter masala,, but that was not upto the mark. The staffs also shows good customer friendly approach.

We celebrated our son's birthday with in-room dining, and it was a wonderful experience. The food was delicious, beautifully presented, and served on time. The service was excellent - very attentive and courteous, which made the occasion extra special. Truly grateful to the team for making the celebration memorable!