Indian Coffee House

Dear Indian Coffee House Team, I recently visited your Chengannur branch and was very disappointed with the overall experience. The service quality and cleanliness standards were far below expectations. There was no staff available to attend to customers promptly, and I had to wait a long time before being served. The staff on duty appeared disengaged and inattentive, as if occupied with other tasks rather than attending to customers. Additionally, the person serving food was wearing unclean clothes, and the serving plates were not properly cleaned, which raised serious hygiene concerns. The food quality was also quite poor compared to other Indian Coffee House outlets I've visited. I hope the management will take immediate steps to improve the hygiene, service attitude, and overall dining experience at this branch. I am sharing this feedback in the hope that necessary actions will be taken to restore the good reputation of Indian Coffee House.

Review of Indian Coffee House, Chengannur I recently revisited the Indian Coffee House in Chengannur after a year, and while there were some positives, my experience fell short in several areas. Food & Price: The food continues to be a highlight. The Ghee Masala Dosa is a must-try, and their tea and coffee never disappoint. The prices remain reasonable, which is always a plus. Ambience & Interior: However, the ambiance leaves a lot to be desired. The interior feels neglected and in need of maintenance. This detracts from the overall experience, especially since the space holds so much potential. It would be great if the management invested in making the environment more inviting and comfortable for guests. Staff: Unfortunately, the staff interaction was less than ideal. While a few were polite, the one who attended to us was rude, which negatively impacted the overall service experience. Customer service is a key factor in creating a welcoming atmosphere, and this is an area that definitely needs improvement. Cleanliness: A major concern was the cleanliness of the restaurant. I noticed staff washing plates and utensils in the customer washing area, which was off-putting and unprofessional. Tasks like these should be done out of sight of customers to maintain a hygienic and pleasant environment. Additionally, the washroom, especially the ladies' restroom, was in a poor condition. It urgently needs attention to ensure cleanliness and comfort for all customers. Overall: While the food quality and pricing remain strong, the overall experience was marred by the issues mentioned above. With some attention to the interior, staff training, cleanliness, and restroom maintenance, the Indian Coffee House in Chengannur could easily improve and offer a much more enjoyable experience. I still believe in the brand, and I hope that management takes note of these concerns and addresses them. I look forward to returning in the future with hopes of a better visit.

We had a lovely brunch here! The service was excellent, and since there weren't many people during our visit, everything was quick and smooth. Just a heads-up, parking might be a bit tricky during peak hours because of the limited space. The entrance and exit is on a narrow, steep slope, so it can get a little challenging if there's an oncoming vehicle. Overall, I'd definitely recommend this spot for small groups, families, or even solo travelers looking for a cozy and relaxing meal.

Their chicken cutlet is absolutely delicious, the poori masala is full of flavor, and the chicken curry is a must-try

Indian Coffee House is a trusted institution, serving reliable and quality food. A staple in South Kerala, every outlet meets a minimum standard. Must-try items like their signature Beetroot Masala Dosa are a delight. A comforting, no-frills experience, Indian Coffee House embodies the essence of traditional South Indian cuisine.