★
I visited this restaurant for my masala dosa search in Alappuzha.
I tried their masala dosa with vada. Dosa was good, vada average. They served 2 chutneys + sambar and refilled them. Coconut chutney and sambar were nice, but the other chutney wasn't great. Staff weren't very responsive. Price was 101.
Didn't earn a ranking.
★★★★
Just like most of the other aryaas.. Simply average food.
We tried chna battura, ghee roast, masala dosa etc every thing taste good.. Average hygiene
Friendly staffs
★
Visited Hotel Aryaa's Alappuzha, eager to explore their vegetarian cuisine. Upon arrival, we were warmly greeted with a smile and seated at a neat table, setting a positive tone for our dining experience.
The food was a highlight, with the Ghee roast, Chilli parata, and coffee being particularly delicious. Our server was attentive, ensuring our needs were met throughout the meal. However, we noticed some areas for improvement. Notably, no menu was provided, and the restaurant experienced a brief power outage, leaving us dining without lights and fans for approximately five minutes.
Unfortunately, our experience was marred by several issues. The interior cleanliness was lacking, with visible dust accumulation on the ceilings. Moreover, we observed our server interacting rudely with another table of guests, pressuring them to order quickly due to the impending kitchen closure. This behavior was unprofessional and unwarranted.
The most disappointing aspect, however, was the billing process. Our server presented the bill without inquiring if we desired additional items, such as desserts or snacks. Furthermore, he explicitly requested a cash payment, including a tip. When I opted for digital payment, he persistently asked for a tip, creating an uncomfortable atmosphere.
To improve, Hotel Aryaa's management should focus on providing menus, ensuring electricity backup, enhancing interior cleanliness, and training staff on respectful communication. Most importantly, educate staff that tips are voluntary, not mandatory.
Despite these shortcomings, the food quality was satisfactory. We plan to revisit Hotel Aryaa's when passing through Alappuzha, hoping that necessary improvements will be made to enhance the overall dining experience.